FAQs

When will my order ship?

Orders are typically processed within the same day if placed before 6:00 PM (CET). Once shipped, you’ll receive a confirmation email with tracking info. Shipping times may vary depending on your location.

Do you ship internationally?

Yes, we ship worldwide. International shipping times and fees vary by destination. Please note that customs fees or duties are the buyer’s responsibility.

Can I cancel or change my order?

Once an order is placed, it cannot be changed or canceled. Please double-check your size, address, and details before checking out.

What is your return policy?

14-Day Return Policy

You have the right to return your order within 14 days of receiving it, without giving any reason.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

To initiate a return, please contact our customer service within the 14-day period. Once your return is approved, you will receive instructions on how to send the item back.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds will be processed within a reasonable timeframe after we have received and inspected the returned item.

What if I received the wrong size or a damaged item?

If we made a mistake or your item arrived damaged, contact us within 14 days of delivery at ciaroprojectscp@gmail.com with your order number and clear photos, and we’ll take care of it.