Terms and Conditions

Welcome to Ciaro®. By shopping with us, you agree to the terms below. Please read them before placing an order.

General

By using our website and purchasing from Ciaro®, you agree to follow these Terms & Conditions. We reserve the right to update or change these terms at any time without notice.

Products

We do our best to show our pieces as accurately as possible. Colors and details may vary slightly depending on your screen. All items are subject to availability, and we may discontinue styles at any time.

Pricing & Payment

All prices are listed in DKK. Full payment is required at checkout before your order is processed.

Orders

Once an order is placed, it cannot be changed or canceled — so please double-check your size, address, and order details before checking out.

Shipping

Shipping times are estimates and can vary. Ciaro® is not responsible for delays caused by shipping carriers, customs, or incorrect address information provided at checkout.

Returns & Exchanges

14-Day Return Policy

You have the right to return your order within 14 days of receiving it, without giving any reason.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

To initiate a return, please contact our customer service within the 14-day period. Once your return is approved, you will receive instructions on how to send the item back.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds will be processed within a reasonable timeframe after we have received and inspected the returned item.

Wrong or Damaged Items

If you receive the wrong size or a damaged item, please email us at ciaroprojectscp@gmail.com with your order number and clear photos so we can make it right.